Contact Us

Quick access numbers

Shopping T-Mobile

For personal: 1-800-T-MOBILE
For business: 1-866-965-0526


General Customer Care & Technical Support

From the T-Mobile app, on a T-Mobile phone
From your T-Mobile phone: 611
Call: 1-800-937-8997
If you are calling about a technical issue with your T-Mobile service, please call from a different phone so that we can troubleshoot with you.


T-Mobile Internet Support


T-Mobile Home Internet Sales Support: 1-844-839-5057

T-Mobile Home Internet Tech Support: 1-844-275-9310


International Callers
Call: 1-505-998-3793

All calls made to this number from a T-Mobile handset are free from roaming, airtime, or long distance charges. Calls made to this number from landlines and non-T-Mobile phones will incur international long distance charges as well as any other additional charges that may apply.

Customer Care representatives are available daily from 4 a.m. to Midnight PST


Call Us - TTY

TTY service is available for the hearing and speech impaired.

We are having an issue with our TTY service, if this is care related, please reach out to our messaging team for help. If this is not care related, please dial 711 from you handset for help.

Call us via TTY toll free at 1-877-296-1018
TTY hours are from 4:00 a.m. - Midnight PST, daily.

 

Short Codes
Just dial the short-code below as if you were making a phone call (information is not available via text message), hit "Send," and we’ll give you the info you need. It’s fast, easy, and free!

#BAL# (#225#) – For your account balance and last payment received info.

#MIN# (#646#) – For your minute use for the current billing cycle.

#MSG# (#674#) – For your message use for the current billing cycle.

Addresses

Questions and Comments

T-Mobile Customer Relations
PO Box 37380
Albuquerque, NM 87176-7380

Please don't send payments to this address.

 

Payment

You can pay your bill online, or by phone at 1-877-453-1304.

 

Bankruptcy Legal Notices

T-Mobile Bankruptcy Team
PO Box 53410
Bellevue, WA 98015-3410
DMCA Notices