Protection<360>®

Our most comprehensive protection for your device, starting at $7/mo. per device depending on your device (plus applicable tax).

Get peace of mind with phone protection.

Between April 5 and May 17, 2022, you can enroll in our Protection<360>® program, regardless of when you purchased your phone. Safeguard your devices against accidental damage, theft, and more. Take advantage of this limited-time open enrollment and protect your phone today.

Enjoy peace of mind with:

Device Benefits & Services

  • Covers accidental damage, hardware service (mechanical breakdown), loss & theft.
  • In-store repair services for eligible devices.
  • JUMP!® Upgrades on EIP devices.
  • Unlimited screen protector replacement.

Content Protection

  • McAfee® Security for T-Mobile with ID Theft Protection
  • Tips & support with the self-service Protection<360>® app by Assurant®

By choosing Protection<360> you have access to both an insurance plan and a service contract plan. In New York, these options can be bought separately1.

1In New York:

-          The Insurance Device Protection Plan provides coverage for accidental damage, loss and theft.

-          The Service Contract Device Protection Plan provides coverage for hardware service issues (mechanical breakdown), JUMP!® Upgrades, unlimited screen protector replacements and access to tech support and mobile security apps.

Discount for both plans: If you buy both the Insurance Device Protection Plan and the Service Contract Device Protection Plan, you'll get a discount of up to $1.50 on the Insurance Device Protection Plan, depending on the device tier.

If you buy a service contract from another provider: If you choose to buy a service contract from another provider and want to enroll in the Insurance Device Protection Plan and receive the same discount, you'll need to visit a T-Mobile store or call 1-800-937-8997 within 30 days of enrollment. You'll need to show proof of your service contract.

Need to file a claim?

If you already have device protection and need to file a claim, you can start the process below.