Family Controls and privacy.
Time to read: 7 minutes
Time to read: 7 minutes
We don’t knowingly collect data from or about children without the permission of their parent or guardian.
Providing the product or service is the main reason we collect children’s data.
We offer privacy settings and Family Controls that give you control over your children’s data and how they use their devices.
We know it’s important to treat data you tell us is from children under 16 and data from our products and services designed for children carefully. We want you to be in control of how your family uses their devices, so we offer you features and apps that help you manage their online activities.
We don’t knowingly collect data from or about children under 16 without the permission of their parent or guardian. When we do collect that data, we might do it directly, like when you sign up for a service. We might also collect it automatically if your child uses the products or services we offer. The main reason we collect children’s data is to provide the product or service. We may also do other things with children’s data, like comply with and enforce legal and regulatory obligations and respond to government requests.
Our different products and services, like Kids’ Line, FamilyMode, and SyncUP KIDS Watch, collect different types of data. For example, with a Kids’ Line, we collect geolocation data that tells us the location of your child’s mobile device so we can deliver wireless service. We also collect unique identifiers so we can tell which mobile device on our network is your child’s. These are just examples of the data we collect from a Kids’ Line.
For a more comprehensive look at what data each of our products and services collects and how we use it, visit the Children’s Privacy Notice.
We don’t knowingly sell the personal data of children under 16. We also don’t knowingly share the personal data of children under 16 for advertising purposes.
Sometimes we hire others to help us provide a better product or service, and these service providers may need access to children’s data. They are required to keep the children’s data we provide them confidential and to use it only to provide the services we requested.
We may also share children’s data with third parties, including the government, for legal processes or to protect life and safety where we believe that access, use, preservation, or disclosure of the data is reasonably necessary. For a more comprehensive look at when we share children’s data, please visit the Children’s Privacy Notice.
For Project 10Million, we may also share aggregate versions of data (meaning data that can’t be associated with an individual child) with government agencies or schools.
T‑Mobile is currently testing the ability for parents and guardians to designate a line as a “Kids’ Line.” This feature lets parents tell us that a line on their account is used by a child under the age of 16. We won’t use data from designated Kids’ Lines for advertising, and we’ll opt the line out of receiving marketing communications from T‑Mobile.
This feature is currently only available to customers with T‑Mobile plans, but we’re working hard to expand access to all other customers soon. In the meantime, you can opt out of the use of your data for advertising at any time through your account settings.
Click on Privacy Dashboard here or in the menu above.
Find your brand and log in.
Under “Designate a Kids’ Line,” click the “Manage Kids’ Line” button.
Click “Get started.”
Go to the line on the account and click “Edit.” The line is set to either Adult or Kids’ line.
Click “Kids’ Line,” enter the child’s birth month and year in this format: mm/yyyy. To change a saved date, change the line to an “Adult line,” save the changes and then restart the process.
Click “Save changes.”
Review the details, check the certification box, and click “Accept.”
Note: These changes take approximately 24 hours to take effect.
Note: With a Kids’ Line, you can still view the previously set marketing preferences selections, but you won’t be able to edit them because a Kids’ Line designation overrides these preferences.
Parents and guardians have choices when it comes to their children’s data:
You can take any of these steps through our Privacy Dashboard. We may need to collect some data from you to confirm you’re the parent or guardian.
Important: If you change your mind about giving consent or ask us to delete the data, the product or service may no longer work. In some cases, the only way for us to stop your child’s data from being collected is to cancel the specific service.
We offer several features and apps designed to help you manage your family’s device use.
FamilyMode is a
To learn more, visit FamilyMode.
To learn more, visit Family Allowances.
To learn more, visit FamilyWhere.
Want to limit your child from viewing certain content online? Web Guard is a free service that can be added to select lines on a
However, it doesn’t restrict content when browsing over
To learn more, visit Web Guard.
You can always call Customer Care with questions about any of
Get even more information about how we handle data about children under 16 in this privacy notice.
You have the option to tell us to not sell or share your information. Here’s how that works.
Find more ways to protect yourself and your family from online fraud, theft, and spam.