YOUR ADS
Your marketing preferences.
Time to read: 3 minutes
At a glance
Sometimes we send you information about offers and products we think you might be interested in.
You can choose which types of communications you want to receive from us: email, phone call, text, or direct mail.
We can’t control marketing communications you receive from other companies, but this article includes tips to manage those.
Want to opt out? You got it.
You can opt out of some or all of our marketing email, phone, text, or direct mail communications. And that’s true whether you’re a customer or not. See the instructions below for each of our brands.
Once you’ve submitted your request, please allow up to ten business days for us to stop sending you offers. If you’re a customer, you’ll still get important account information you need such as invoices as well as customer service and transactional notices.
Update your marketing preferences
Log in
Log in to the Privacy Dashboard. Click “Update marketing preferences” and follow the instructions.
Call us
Dial 611 from your
Email or text us
You can opt out directly from our marketing messages by clicking the “unsubscribe” link at the bottom of our emails or by texting “STOP” to our text messages.
Log in
Log in to the Privacy Dashboard. Click “Update marketing preferences” and follow the instructions.
Call us
Dial 611 from your Metro by
Email or text us
You can opt out directly from our marketing messages by clicking the “unsubscribe” link at the bottom of our emails or by texting “STOP” to our text messages.
Email or text us
You can opt out directly from our marketing messages by clicking the “unsubscribe” link at the bottom of our emails or by texting “STOP” to our text messages.
Call us
Dial 611 from your
Submit form
Even though you’re a Sprint customer, you can use the
Email or text us
You can opt out directly from our marketing messages by clicking the “unsubscribe” link at the bottom of our emails or by texting “STOP” to our text messages.
Call us
Dial 1-888-211-4727 to speak with a Customer Care representative.
More ways to opt out from T-Mobile or Metro
If you’re not a customer or if you’re receiving marketing communications at an address or phone number not shown in your customer profile, please follow the instructions in the
Marketing from other companies
Note that most marketing communications you receive on your device are sent by other companies (third parties) and not sent or authorized by
Be mindful of sharing your mobile number or other contact information. There’s always a chance you could receive unwanted calls, text messages, or e-mails.
If you’d like to add your number to the National Do Not Call Registry, call 1-888-382-1222, or sign up at DoNotCall.gov.
Report spam calls and texts
If your number is on our do-not-call list for any of our brands and you receive a marketing call from someone trying to sell you our products or services, please tell us at Privacy@
You can also report SPAM text messages by sending a text to 7726.
Include as much information as possible, especially Caller ID information and the specific offer made during the call or text.
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Online safety and cybersecurity YOUR PROTECTION
Find more ways to protect yourself and your family from online fraud, theft, and spam.
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Personalized Ads and Offers YOUR ADS
Learn more about how
T-Mobile uses your data to make ads more relevant to you. -
Do Not Sell or Share My Personal Information YOUR DATA
You have the option to tell us to not sell your information. Here’s how that works.
