Children’s Privacy

PRIVACY NOTICE

Effective: May 20, 2022

Overview

We know it’s important to treat data you tell us is from children under 16 and data from products and services we design for children carefully. This Notice explains what we do (and don’t do) when it comes to children’s data.

Just looking for our general notice? Read the T-Mobile Privacy Notice.

Children’s data we collect

We don’t knowingly collect data from or about children without the permission of their parent or guardian. When we do collect that data, we might do it directly, like when you sign up for a service. We might also collect it automatically if your child uses the products or services we offer. 

Different products and services collect different kinds of data:

Kids’ privacy setting—Kids’ lines

T-Mobile is currently testing the ability for parents and guardians to designate a line as a “Kid’s Line.” This feature enables parents to tell us that a line on their account is used by a child under the age of 16.  We won’t use data from designated Kids’ Lines for advertising, and we’ll opt the line out of receiving marketing communications from T‑Mobile.

This feature is currently only available to T-Mobile customers, but we’re working hard to expand access to all customers soon. In the meantime, customers can opt-out of the use of their data for advertising at any time through their account settings. We also have applied the opt-out to Project 10 Million, discussed further below.

We collect the following data from Kids‘ Lines:

Geolocation Data 
We collect data that tells us the location of your child’s mobile device.

Unique Identifiers 
We collect device and network identifiers—basically, ways for us to tell which mobile device on our network is your child’s.

Age 
We collect your child’s birth month and year so that we can tell when your child turns 16 and can change the line back to a regular wireless line.

Customer Proprietary Network Information (CPNI)  
CPNI is generated by your child’s use of our wireless voice communications services. See the Phone privacy article for more information.

Information from your child’s use of our products, services, and network (and other carriers’ networks when roaming domestically or internationally)  
This includes usage of connecting carriers and Internet service providers, the Internet Protocol (“IP”) address, text messages, and data use history, content interactions (e.g., how long you use an app), language settings, and other network and device analytics and Wi-Fi connection and usage data.

Device and service performance and diagnostic information 
This includes reports from your child’s device about signal strength, speeds, app and service performance, dropped calls, call and data failures, geolocation information, and device data.

Audio information  
This includes voice commands your child provides to our apps (for example, for accessibility or hands-free use).

Read the T-Mobile Privacy Notice to learn more about how we collect, use, and share data from regular lines.

Project 10Million

Project 10Million provides families that qualify with a free Wi-Fi hotspot and 100GB of free data. We collect the following data as part of Project 10Million:

Child’s first and last name

Child’s student ID 
We collect this to check whether your child is eligible.

Data usage 
This tells us the amount of data the hotspot uses, and IP addresses associated with websites visited.

Unique identifiers  
We collect device and network identifiers—basically, ways for us to tell which hotspot on our network is your child’s.

SyncUP KIDS Watch

The SyncUP KIDS Watch connects families with their children by enabling talk and text for approved contacts, real-time location tracking, and virtual boundary alerts. We collect the following data via the SyncUP KIDS watch:

Geolocation data 
This tells us the location of your child’s SyncUP KIDS Watch. 

Unique identifiers 
These tell us which SyncUP KIDS Watch on our network is your child’s.

Call and text usage information 
This includes Customer Proprietary Network Information (“CPNI”) your child generates when they use our wireless voice service.

Photo, video, audio, and text messages 
We collect these to transmit them to the recipient and store them on the watch. We don’t store copies of the messages or copies of photos, videos, and audio clips generated by the watch anywhere else.

Child device interactions 
This includes, for example, if the watch is turned on or off, if it enters or leaves airplane mode, watch battery charge level, child step counts, and other watch activity information. We collect these to provide notifications to you in the app about both your child’s activities and their watch status.

Information from your child’s use of our product, services, and network (and other carriers’ networks when roaming)
Like usage of connecting carriers, the Internet Protocol (“IP”) address, text messages, and data use history, content interactions, language settings, and other network and device analytics and usage data.

Device and service performance and diagnostic information 
This may include reports from your child’s device about signal strength, speeds, device, app and service performance, dropped calls, call and data failures, geolocation information, and device data.

Back-up information 
Including, for example, contacts set by you in the app. We collect this so that certain information can be restored to a new watch pairing.

We also collect your child’s name and age directly from you when you set up the watch to help personalize the product. Age is optional but does allow us to enable additional features.

Please note, you can revoke your consent at any time and delete your child’s data by removing your child’s profile.

FamilyMode

FamilyMode is an all-in-one solution that lets parents manage and control kids’ online activities and screen time across their family’s compatible devices. T-Mobile and its vendor, Smith Micro, collect the following data via FamilyMode:

Geolocation data 
This tells us the location of your child’s device. This information is stored for 7 days.

Profile name and photo 
These are used to customize the service.

Internet usage and history 
This is used to provide content filtering services. This information is stored for 8 days.

Time zone 
This is used to provide the service.

Please note, you can revoke your consent at any time and delete your child’s data by either deleting your child’s profile or cancelling your FamilyMode subscription.

How we use children’s data

The main reason we collect children’s data is to provide the product or service that collected the data. But we may also use children’s data to do things like:

  • Create and administer accounts, complete transactions, payments, billing, and requests related to our products and services and third-party products and services charged to your accounts.
  • Check eligibility for a particular product or service.
  • Help stop fraudulent, malicious, deceptive, abusive, or unlawful activities.
  • Fix errors and ensure the quality, security, and safety of our products and services and network.
  • Guide our development of children’s products and services.
  • Conduct aggregate (meaning, data that cannot be associated with an individual child) analyses of product, service, and network performance.
  • Cooperate with law enforcement and protect the rights, safety, or property of our customers, T-Mobile and others.
  • Comply with and enforce legal and regulatory obligations and respond to government requests.
  • Enforce our policies, terms and conditions, or other agreements.
  • Defend against or pursue claims, disputes, or litigation.

When we share children’s data

Sometimes we hire others to help us provide a product or service, and these service providers may need access to children’s data. They are required to keep children’s data we provide them confidential and to use it only to provide the services we requested.

We may also share children’s data with third parties, including the government, for legal processes or to protect life and safety where we believe that access, use, preservation, or disclosure of the data is reasonably necessary.

For Project 10 Million, we may also share aggregate versions of this data (meaning, data that cannot be associated with an individual child) with government agencies or schools.

Your rights as a parent or guardian

Parents and guardians have rights when it comes to their children’s data:

  • To change their mind and withdraw consent to the collection of their child(ren)’s personal data.
  • To see the personal data T-Mobile has collected about their child(ren).
  • To ask us to delete personal data T-Mobile has collected about their child(ren)

You can take any of these steps using our Privacy Dashboard. We may need to collect some data from you to confirm you’re the parent or guardian.

Important 
We need to collect your child’s data (as described above) to provide the relevant products or services. If you change your mind about giving consent or ask us to delete your child’s data, the product or service may no longer work. In some cases, the only way for us to stop your child’s data from being collected might be to cancel your child’s service.

For more information

We’re here to help.

  • Email: privacy@T-Mobile.com
  • Toll-free Customer Service Number: 1-800-T-Mobile (1-800-937-8997) or dial 611.

If you are unable to review or access this Notice due to a disability, please call us at 1-800-937-8997 or email us at privacy@T-Mobile.com so we can share it in another format.