How to correct your personal information with us.
Log in to your account
Time estimate: Less than five minutes
If you’re a customer, it’s fast and easy to correct your personal information online. Just log in to your
Billing & payments
This is where you can correct your billing address, AutoPay, payment methods, and paperless billing.
This is the place to edit your name, email, password, security questions, and phone numbers.
This is where you can update the name people see on their phone when you call them.
Here’s where you can update your preferred name, E911/usage address, and line permissions.
Note: If you’re a former customer and you canceled your
Call Customer Care
Time estimate: 10 minutes
Let us help you correct the personal information associated with your account.
Visit a store
Time estimate: Varies
To change the name on your account, please stop by a
Use our online form
Time estimate: Up to 45 days
If you’re unable to correct your personal information by logging in to your account profile, calling Customer Care, or visiting a store, you can submit a personal data request form now.